Everything you need to know

Need something cleared up? Here are our most frequently asked questions.

How can I open a new Rubies account?

Download the Rubies app here , click on "Sign Up," provide the required personal details, and complete the KYC steps.

What types of accounts does Rubies offer?

We offer savings and business accounts. Each account type has different features tailored to meet various banking needs.

How do I deposit money into my account?

Deposits can be made via direct bank transfer.

How do I withdraw money from my account?

Withdrawals can be made at any Nigerian bank ATM using your Rubies card or through bank transfers via the app.

How can I request a new debit card from Rubies Bank?

You can easily request a new debit card through the Rubies Bank         app. Simply log in to your account, go to the 'Card' or 'Manage Cards' section, and select 'Request New Debit Card'. Make sure your personal and shipping details are current, review and accept the terms, including any applicable fees, and then submit your request. You will receive a confirmation once the process is complete. Follow any additional instructions provided to track and activate your card upon arrival.

Still have questions?

Join Rubies and experience greatness

Embrace the power of unified communication and financial management with Rubies. Chat, send money, pay bills, and more—all within one innovative app for ultimate convenience and control.

Download the Rubies app